We take mail fraud and scams seriously. That’s why we regularly assist law enforcement and the FBI in the investigation of mail fraud , altering shipping labels, fake devices , and stolen property or any insurance claim fraud, including devices reported to insurance as lost or stolen after sale.
We use a state-of-the-art tool that includes information from carriers, law enforcement, and insurance companies to identify whether a device has been reported either lost or stolen.
We record the device's electronic serial number for each item we receive, so we can provide a trail for items under investigation by law enforcement and insurance companies.
As part of our online trade-in process, each of our customers is required to contractually confirm that the device is in fact theirs to sell and won’t be reported as lost or stolen as a result of insurance fraud.